Support

Send us a message

Service status

If something is down across the whole service, we post a notice at the top of every page inside the application and update it until the incident is closed. During an incident we also reply to support email with the current status rather than asking for a diagnosis.

Response times by plan

Every message gets a reply within two business days. Pro Plus messages go into a priority queue ahead of the general one, and Pro Enterprise messages route to a dedicated inbox with our fastest response targets. Tell us your organization name above so we can match your message to your plan.

Billing and refunds

Plan changes, cancellation and invoices are on the Billing page in the application. Refunds are handled by Paddle, our Merchant of Record — see our Refund Policy.